eplt tech blog
Before you buy #AppleCare, check out the reviews online. Don’t just assume that you will get the best care and even full coverage. You might have to beg them for…
Be careful when you buy #AppleCare. They are usually very good. But I’m having a very bad experience, over a month since I took my #AppleWatch to the store under…
.@AppleSupport want to replace my S5 Ceramics #AppleWatch with a S6 Titanium when fully covered under #AppleCare just because they can’t replace the battery? What can I do? I had…
It’s really annoying that #whatsapp can just ban me and even the support option email just bounce right back. You just can’t rely on this as your primary contact tool….
@AppleSupport And more annoyingly, when I bought the headphone, AppleCare wasn’t even an option to buy. I usually buy AppleCare for products that can be easily damaged. I tried so…
#Chatbots were supposed to take over most customer service jobs and be the first killer-app of #AI. Didn’t happen. onezero.medium.com/slack-and-the-…
#Tesla been busy solving production volume problems, it might be another 5-10 years before they can have adequate repairs network scale to solve customer issues of older cars globally. bloomberg.com/news/articles/…
#Alexa‘s chief is wrong, it is not about spending more time talking to computers, but to enable machines to understand how to assist us better. finance.yahoo.com/news/amazons-a…
You can always blame someone else, just like your customers can always blame you. #security theguardian.com/technology/201…
Not too late to reinvent airport check-in process which has been largely the same for decades. engadget.com/2017/10/12/del…
Great service is not cheap for #Tesla. Keeping customers safe and happy are top priorities. mashable.com/2017/10/12/tes…
From pull to push info. We can’t even just ignore calls or messages. We rather talk to #chatbots to get updates. thenextweb.com/apps/2017/10/1…