Before you buy #AppleCare, check out the reviews online. Don’t just assume that you will get the best care and even full coverage. You might have to beg them for...
Be careful when you buy #AppleCare. They are usually very good. But I’m having a very bad experience, over a month since I took my #AppleWatch to the store under...
.@AppleSupport want to replace my S5 Ceramics #AppleWatch with a S6 Titanium when fully covered under #AppleCare just because they can’t replace the battery? What can I do? I had...
It’s really annoying that #whatsapp can just ban me and even the support option email just bounce right back. You just can’t rely on this as your primary contact tool....
@AppleSupport And more annoyingly, when I bought the headphone, AppleCare wasn’t even an option to buy. I usually buy AppleCare for products that can be easily damaged. I tried so...
#Chatbots were supposed to take over most customer service jobs and be the first killer-app of #AI. Didn’t happen. onezero.medium.com/slack-and-the-…
#Tesla been busy solving production volume problems, it might be another 5-10 years before they can have adequate repairs network scale to solve customer issues of older cars globally. bloomberg.com/news/articles/…
#Alexa‘s chief is wrong, it is not about spending more time talking to computers, but to enable machines to understand how to assist us better. finance.yahoo.com/news/amazons-a…
You can always blame someone else, just like your customers can always blame you. #security theguardian.com/technology/201…
Not too late to reinvent airport check-in process which has been largely the same for decades. engadget.com/2017/10/12/del…
Great service is not cheap for #Tesla. Keeping customers safe and happy are top priorities. mashable.com/2017/10/12/tes…
From pull to push info. We can’t even just ignore calls or messages. We rather talk to #chatbots to get updates. thenextweb.com/apps/2017/10/1…
#ElonMusk is not very good at saying sorry for keeping #Tesla customers waiting after many empty promises. engadget.com/2017/10/06/tes…
How to balance great social impact work and keeping your paying customers happy? #Tesla techcrunch.com/2017/10/06/pue…
More natural ways to talk to #chatbots to help you buy more. venturebeat.com/2017/09/28/eff…
Customers are not always right? New rules. #Uber mashable.com/2017/09/27/ube…
Using #bots to understand your customer needs better. venturebeat.com/2017/09/26/fro…
Full refund of #Oculus games and apps “for any reason” within 14 days of purchase. Good for users. engadget.com/2017/09/26/ref…
We can laugh at it now. But won’t be long before more hotels use robots and other ways to get rid of check-ins, etc. These Japanese hotels are run almost...
Any outage is unacceptable for paid business users, even for free users. Come on #Microsoft, we need 101% uptime. 🙂 trustedreviews.com/news/microsoft…
#Chatbot can be a good first tier support. Then request for more knowledgeable expert help. inc.com/gary-golden/3-…
We have no problem in talking to #AI #chatbots if it gives better information than average human operators. venturebeat.com/2017/09/09/4-s…
Guru just raised $9.3 million to solve customer care issues with #machinelearning knowledge management system. technical.ly/philly/2017/09…
Most Chinese taxi apps have in-app chats. It’s about time for #Uber to catch up. engadget.com/2017/08/10/ube…
@Smartsheet has locked out my account for 2 days now, still no support to unlock it. This is how they treat paid users! $500 a year!
Should a business SasS provider lock out a paying customer for any billing issues? I am paying for the locked out period too! @Smartsheet pic.twitter.com/8CN7A72afd
#Apple stopped going to #MacWorld events after 2009 with <50k attendees. Now Apple Stores serve >5m customers a day. https://www.apple.com/pr/library/2008/12/16Apple-Announces-Its-Last-Year-at-Macworld.html
People don't realise how big a challenge to get 60,000+ retail staff to represent #Apple to meet 5m customers a day. http://www.macrumors.com/2016/08/21/apple-new-retail-positions-credo-layout/
After losing so many #iPhones, I know #FindMyiPhone app doesn't work at all. It doesn't have data connection!! We need #AppleSIM.
Fanatical Support doesn't mean just quickly sending diligent customer reps to tell me "computer says no."... #Rackspace
