@AppleSupport Went to the Store in Shanghai. They can only offer one option is to replace the whole headphone for CNY 1549 (around 200 US dollars). And all I need is to replace bits of plastic. Still disappointed that less than 18 months of normal careful use, the headphone breaks.

@AppleSupport Went to the Store in Shanghai. They can only offer one option is to replace the whole headphone for CNY 1549 (around 200 US dollars). And all I need is to replace bits of plastic. Still disappointed that less than 18 months of normal careful use, the headphone breaks.